FAQS & RESOURCES

We are committed to providing outstanding customer service to our valuable residents and go out of our way to ensure that all requests are addressed promptly and efficiently. We are committed to full disclosure at all times with the ongoing intention to communicate all things to be considered, both positive and negative, when renting a property to a resident. It is our pleasure to provide you with the peace of mind that comes with knowing the place you call home will be well maintained.

At least one of the future adults that will be residing in the property must view the property before submitting an application. If you have not viewed the property, please contact our office to schedule a showing with one of our leasing agents.  Any evictions filed against an applicant will result in denial of the rental application.

INCOME REQUIREMENTS: Applicants must have a combined gross income of at least three times the monthly rent. We reserve the right to require a co-signer.  All sources of income must be verifiable and are needed to qualify for a rental unit. Self -employed applicants may be required to produce upon request 2 years of tax returns and bank statements and non-employed individuals must have verifiable proof of income. Any additional costs or fees by an applicant's employer to verify employment or income must be paid by the applicant.

RENTAL HISTORY: A minimum of two years residential rental history is required with no interruptions. Previous rental history reports from Landlords/Property Managers must reflect timely payment, sufficient notice of intent to vacate, no complaints regarding noise, disturbances or illegal activities, no unpaid NSF checks, and no damage to unit or failure to leave the property clean and without damage at time of lease termination.

CREDIT HISTORY: Credit history and or Civil Court Records must not contain slow pays, judgments, eviction filing, collections, liens or bankruptcy within the past 7 years.

BACKGROUND CHECK: Criminal background records will be checked for charges or convictions involving misdemeanors or felonies for crimes involving violence, assault/battery, or firearms or sexual offenses. In the event a record comes back "adjudication withheld", “nolle prosse”, or “adjudication deferred”, further documentation may be required and applicant may be denied on this basis. Please note that these issues will be reviewed on a case per case basis.

PETS: Pets, of any kind must be listed on the application. Pets are only permitted with specific written permission from Landlord in the lease document or an addendum to lease. Applicants with medically necessary animals will need to provide the proper supporting documents.  A refundable Pet Deposit of $400 per pet (except medically necessary animals) will be required if pets are accepted. Dobermans, Chows, Huskies, German Shepherds, Alaskan Malamutes, Great Danes, St. Bernards, Mastiffs, Rottweilers, American Staffordshire Terriers, Pit Bull Terriers, American Bulldogs, Staffordshire Bull Terriers, Akitas, Wolf Breeds or mixes, or any other pure bred or mixed breed dog that is a combination of these dogs or mixed breeds including any of the above mentioned will not be approved due to Homeowners Insurance Regulations. Some property owners have Insurance Policies that prohibit any and all pets. Additional Pet/Renters Insurance may be required as a condition of application acceptance.

A renters insurance policy is required for all adults residing in the property. Proof of renters insurance is required at time of move in.

You could apply by going to our website, www.FMGRealEstate.com click on availability, scroll down to the property you are interested in and click on apply now tab. Each person, including children or other dependents 18 years of age and older that will be residing in the property is required to complete an application and pay the nonrefundable application fee. This fee includes a background check ,credit report and eviction report. All applicants must submit a government issued ID, along with copies of a month worth of pay stubs, if self-employed 2 years of tax returns will need to be provided as income verification. Our leasing agents will provide a rental release form for each adult  at the property showing appointment and this form should be sign and submitted with your application. Pets, of any kind must be listed on the application. A photo of your pet(s) must be attached to your application. Applicants with medically necessary animals will need to provide the proper supporting documents on their applications. Any evictions filed against the applicant will result in an automatic denial of the rental application.

Applications from other applicants will be accepted until an application is approved. In situations where there are multiple applications for a specific property the most qualified applicant(s) will be approved due to the fiduciary relationship between Fusilier Management Group. Any remaining applicants may apply their application toward other properties listed by Fusilier Management Group. Any additional costs or fees by an applicant's employer to verify employment or income must be paid by the applicant.

Please allow 3-5 business days for processing. Out of state applicants may require more time for processing and how quickly we receive information back from references can also influence our application process time. Incomplete applications, applications with missing information or supporting documents will not be reviewed. Please contact our office if you have submitted an incomplete application so you can forward us any missing information or documents. Applications with missing applicants of a household is considered incomplete.

The security deposit is due within 24 hours upon approval to take property off the market. Until the deposit is paid the property will remain on the market. Applicants will be required to pay a one-time, $100 non-refundable, ADMIN FEE before the lease agreement is prepared.  Please allow at least 1 business day for lease preparation. Deposits and Admin Fee shall be made payable to Fusilier Management Group via certified funds; money order or cashier’s dropped off in person or mailed to 10016 Wellness Way Suite 100, Orlando, Fl 32832.

Pets, of any kind, must be listed on the application. Pets are only permitted with specific written permission from Landlord in the lease document or an addendum to lease. A refundable Pet Deposit of $400 per pet will be required if pets are accepted.  Dobermans, Chows, Huskies, German Shepherds, Alaskan Malamutes, Great Danes, St. Bernards, Mastiffs, Rottweilers, American Staffordshire Terriers, Pit Bull Terriers, American Bulldogs, Staffordshire Bull Terriers, Akitas, Wolf Breeds or mixes, or any other pure bred or mixed breed dog that is a combination of these dogs or mixed breeds including any of the above mentioned WILL NOT be approved due to Homeowners Insurance Regulations. Some property owners have Insurance Policies that prohibit any and all pets. Additional Pet/Renters Insurance may be required as a condition of application acceptance.

It’s the resident’s responsibility to verify receipt of payment, as we will not be responsible for lost payments. Rent is due on the first (1st) of each month. All rents are considered late if not receipt by the fourth(4th) of each month. Any NSF transactions, will result in a NSF fee. If for whatever reason you cannot pay your rent, please notify your Property Manager in writing.

Residents can pay online, at a PayNearMe location, in person with cashier’s check or money order or by mail. WE DO NOT ACCEPT CASH FOR ANY REASON.

Online: Online payments can be made through our website, (new resident portal link here). You can pay by ACH (E-CHECK) or credit card. There is a convenience fee on credit card payments. There is no fee when choosing  the ACH payment method.

PayNearMe: To Find the nearest participating location, visit http://paynearme.com/en/payment-locations and search by address or zip code. Locations include:

-7-Eleven

-CVS

-Casey’s General Stores

-Ace-Cash Express

In person: We do prefer you use your online portal however for those of you who wish to pay in person,  our address is 9145 Narcoossee Road Suite 102, Orlando, Fl 32827. Our office hours are Monday -Thursday 9am-6pm and Fridays 9am- 5:30pm excluding normal Holidays. WE DO NOT HAVE A DROPOFF BOX.

By Mail: Mail payments to our office address 9145 Narcoossee Road Suite 102, Orlando, FL 32827. If payment is receipt after the fourth(4th) of the month it will be considered late. Resident is responsible to verify receipt of their payments. We will not be responsible any lost payments.

Yes, Resident is required to obtain a HO4 insurance policy, from provider of choice. All adults must be named insured, Fusilier Management Group must be named as Additional Interested party. A minimum amount of Personal Liability Coverage on the HO4 is $150,000.00. If a pet is authorized, Landlord must be named as and Additional Insured with regards to animal liability on a Comprehensive Personal Liability policy.

When a resident terminates their lease before the lease expiration date, the lease states they are responsible for all expenses incurred to release the property. Expenses may include: rent as it comes due each month until the property is re-rent or the lease expiration date (whichever comes first), property utilities, lawn service or pool service (if it’s the residents responsibility), real estate lease fees paid to Fusilier Management Group on behalf of the owner, and any additional advertising costs,. Please contact your Property Manager  for more information if you need to terminate your lease.

Any guest residing in the property for more than 14 days must be added to the lease agreement. To add someone to the lease agreement you would need to seek approval from your Property Manager and any person over the age of 18 will need to submit an online application and pay the non-refundable application fee along with supporting documents. Once approved by the Property Manager all parties will sign all necessary paperwork.

Please contact your Property Manager if you have someone that wishes to be removed from the lease. All necessary forms will need to be executed by all parties which discloses the procedures for handling the security deposit.

No pet(s) are allowed in the property without specific written permission. Please contact your Property Manager for approval. If approved, you will be responsible for a refundable $400 pet deposit per pet due before the pet is allowed in the property.

The following pets will not be approved,  Dobermans, Chows, Huskies, German Shepherds, Alaskan Malamutes, Great Danes, St. Bernards, Mastiffs, Rottweilers, American Staffordshire Terriers, Pit Bull Terriers, American Bulldogs, Staffordshire Bull Terriers, Akitas, Wolf Breeds or mixes, or any other pure bred or mixed breed dog that is a combination of these dogs or mixed breeds including any of the above mentioned WILL NOT be approved due to Homeowners Insurance Regulations.

All residents are required to provide a 60 days’ written notice of their intent to vacate a property. You will be held rent responsible for 60 days’ from the date we receive your written notice even if its pass your lease expiration date. Once we receive your notice, your move out will be processed and you will receive our “Move Out Guidelines and Summary” via email. Move out instructions can be found on the last page of your lease agreement.

We advise that all personal items and trash are removed from the property and yard, clean all areas thoroughly including floors, trims, walls, windows, blinds, fans, bathrooms, cabinets, countertops, appliances (inside/outside and under/behind).  Carpets need to be professionally cleaned and shampooed, please provide copy of paid invoice. If you are responsible for the lawn maintenance, the grass and hedges must be trimmed and all beds from of weeds. All holes on the walls must be patched and  repainted as well as any marks on the wall. Repair any damages caused by pets to the property or yard. These guidelines can be found in your lease agreement.

All maintenance request will need to be in writing and can be submitted online on your portal, (link to tenant portal). Once you submit a work order your Property Manager receives a notification and routes the work order to one of our preferred vendor who has 24 hours to make contact with you to schedule the repair. Any maintenance requests submitted outside of office hours will be routed out on the next business day. Please contact your Property Manager if you have any work order questions.

If you encounter a maintenance emergency in the property you can submit a request through the tenant portal. If you do not have internet access you could contact our emergency line 407-476-0476 Ex 208 and leave a message. However once you have internet restored you should submit the request in writing on your portal. If it’s a valid emergency someone will contact you as soon as possible. Examples of emergencies are flooding, fire, heat in HVAC unit not working, gas odors, heavy structural damage, theft ,etc. For fire, theft, or where medical attention is needed please call 911 first! Non-emergencies will be handled on the next business day.

No changes to the property can be made without prior written permission of the Landlord. Please seek approval for any types of modifications you wish to do to the property in writing from your Property Manager. Absolutely no cable satellite dishes are allowed to be place onto the property.

All locks are changed in between each tenant. You must notify your Property Manager in writing if you wish to change the locks and provide a copy of the new key to the Property Manager. If you are locked out of the home you are responsible for any Locksmith charges.

Please refer to your lease agreement for landlord and tenant maintenance responsibility. Most residential leases states the Landlord is responsible for the roof, plumbing , electrical, heating/cooling and appliances. All residents are responsible for monthly changing A/C filters, filling water softeners, replacing smoke detectors batteries, dead light bulbs, pest control and any other repairs due to neglect of the resident(s). Costs or charges from stoppages in the drain lines or drainpipes(including sinks and toilets) caused by objects or items of the residents or their guests’ misuse not due to mechanical or environmental problems in the sewer or septic tank will be charged back to the resident. Service calls due to reset of  any breakers, GFCI outlets, garbage disposal or missed scheduled appointment with vendor will be charged back to the resident.

Landlord does not need to provide a washer/dryer therefore  if the property you reside in comes with a washer/dryer it will not be warrantied (meaning repairs or replacement will not be performed) unless notified otherwise by your Property Manager. Please refer to your lease agreement or contact your Property Manager if you any maintenance questions.